Avoid bottlenecks & create
transparency
WeASSIST manages and monitors dispatch processes in real time, identifies bottlenecks immediately, and centrally optimises picking, packing stations and dispatch gates digitally – for shorter lead times, reliable delivery dates and measurable efficiency gains in the warehouse.
Typical challenges in dispatch
Many dispatch departments still rely on verbal instructions, Excel spreadsheets or isolated IT systems.
The consequences in day-to-day shipping:
- Packing stations wait for picked orders
- Staff wait for help, approvals or materials
- Dispatch gates are blocked or underutilised
- Problems in the dispatch department are identified too late
- Shift supervisors lack an overall view of the status
- The causes of delays remain unclear
The result: peaks in stress, inefficient processes, delivery deadlines at risk – and no reliable data to understand the 'why' and prevent a 'here we go again'.
The solution: WeASSIST as the digital
nervous system of your dispatch operations
WeASSIST connects all relevant areas of dispatch logistics – picking, packing stations and dispatch gates – in a central cloud platform. Status, issues and progress are visible in real time.
Live status of all shipping
areas
See immediately whether picking, packing or dispatch are blocked.
Rapid response to problems
and downtime
Alerts are automatically forwarded to the relevant teams – via push notifications to mobile devices and on-screen. Includes escalation in the event of delays.
Transparent lead times in the
dispatch process
Analyse where time is lost and which process steps cause bottlenecks.
Integration with existing
systems (ERP, WMS)
WeASSIST complements your ERP or WMS system and provides an operational control layer on top of your existing IT solutions.
How WeASSIST works in dispatch
WeASSIST connects digital call and notification systems with real-time data analysis directly at packing, picking and logistics workstations as well as dispatch gates.
Events are recorded directly at the workstation
Staff report statuses or issues via a sensor, button (Andon-SmartBOX) or directly in the web UI.
All information is consolidated centrally
Dashboards display the live status of all dispatch areas, bottlenecks and priorities – e.g. on monitors in the dispatch warehouse or in the control room.
Issues are managed automatically
Those responsible receive targeted alerts (e.g. push notifications on mobile devices or monitors), and escalations are triggered automatically if response times are exceeded.
Data reveals potential for optimisation
Analytics functions show throughput times, waiting times and the main causes of delays. This creates concrete levers for lean and CIP measures in dispatch logistics.
WeASSIST in the dispatch process:
real-time overview & points of intervention
Versandtore & Laderampen
Pack- und Kommissionier- arbeitsplätze
Versandleitung / Leitstand